Refund Policy
Please read this Refund Policy carefully as it will help you make informed decisions about sharing your personal information with us.
Refund policy
Orders once placed through Jollof.com may not be cancelled or refunded. Under an exceptional circumstance
of a cancellation of order as permitted above, Jollof.com will refund the changed amount for the same
after deducting valid transaction charges of 5% of the total amount paid. The charges will be refunded
back to the provided bank accountused for the particular transaction.
Estimated Delivery Time displayed on the website is the approximate time the vendor will take to deliver
the item(s) to the Customer. In the event of any delay or default in such delivery, Jollof.com shall in
no event or circumstances be held liable or responsible for the same, and the Outlet shall be directly
liable and responsible for all the consequences of the same. Cancellations and refunds for orders that
are delivered outside of the estimated delivery time will be at the sole discretion of the vendor.
In the event the Customer is dissatisfied with the quality of the item(s), the Customer shall not be
entitled to seek cancellation or refund of the billed amounts. However, if there is any shortfall
in delivery or the item(s) such as they had spilled or were damaged, the Customer shall at the
time of delivery return the item(s) to the Dispatcher with a written complaint of the same on
the Bill against signature of the Dispatcher.
Moreover, in the event of any shortfall
in delivery of the item(s) having spilled or being damaged, the Customer shall inform Jollof.com
of the same within 24 hours. Jollof.com shall thereafter initiate investigations in the matter of
complaint received and shall make reasonable efforts to complete such investigation within a period
of thirty days from the date of such commencement. The decision of Jollof.com on completion
of such investigation shall be final, binding and conclusive on the Customer and the customer
shall not dispute the same.
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